Returns & Refunds

30-day risk-free trial

Try your heated gear at home. If it isn't right for you, return it within 30 days of delivery for a full refund.

How to return

  1. Email support@glode.nl with your order number and the item(s) you want to return.
  2. We'll send you a free prepaid return label and the address of our US returns center.
  3. Pack the item with all accessories (batteries, charger, manual) and drop it off with the carrier.

Conditions

  • Items must be returned within 30 days of delivery, in good condition and complete with all accessories.
  • For hygiene reasons, worn socks and liners can only be returned if they are clean.
  • Exchanging for a different size? Mention it in your email and we'll ship the new size as soon as your return is on its way.

Refunds

Once your return arrives at our US returns center, we inspect it and issue your refund to the original payment method within 5 business days. Depending on your bank, it can take a few extra days to show on your statement.

Damaged or wrong item?

Contact us within 7 days of delivery with a photo and we'll make it right right away, at no cost to you.